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You can now download music free with your library card and pin .  If you do not know the pin for your library account, please contact us to find it out or have it reset. 

Google Play app for Freegal Music  
iTunes App for Freegal Music

Pulaski County Library System library patrons are now be able to download free music from Freegal, which includes the Sony Music Entertainment catalog. You can download up to three songs per week.  All you need is a library card number and pin # to get started.  No software downloads or installs required to use this service. Freegal is a combination of words explaining what the service is - Free legal music! This service is similar to iTunes and gives patrons access to over 3 million songs, includes many of today’s top artists, a fantastic retrospective collection, music from around the world, over 100 genres of music and more than 10 thousand labels.  Your library account must be in good standing to use this service.

Frequently Asked Questions

About Freegal:  Freegal is a digital music service that allows you to search a large collection of music and download songs permanently at no charge. It provides access to over 3 million major label songs by new & legendary artists from Sony, RCA, Columbia, and Epic, among others. The mp3 files are permanently saved onto your PC or Mac computers, and can be transferred to your smart phones and other devices.

How do I access Freegal?  You can access Freegal through the library’s web site with your Pulaski County System Library Card or your NRPLCoop Card  and pin.

How does Freegal Music work?
  This library service offers three songs per week for all library cardholders in good standing. You are welcome to visit the Freegal Site every week and download three songs absolutely free. Once you log in, a download usage counter in the upper right corner displays your weekly allotment of 3 songs. For instance, 1/3 means that you have a weekly limit of 3 downloads, and you have used 1 of those downloads. Each Monday your download usage is reset to zero.

Using Freegal:

    Searching Freegal?  You can browse by Genre, Featured Artist, or Newly Added, click on the Top Ten lists, use the A to Z list, or do a search at the top of the home page by artist name or song title. Use the Advanced Search to look for things like composer. If your computer or device supports Flash, you can click the small arrow next to each song title to play a short sample of the song.

    How do I download a song?
  Music tracks are downloaded as mp3 files and can be permanently saved on your computer or portable device. We recommend that you download a song first to your computer by clicking “Download Now” next to selected song and saving it to a location of your choice, then moving it to your portable device. There is no need to install any software on your computer.
    Can a song be played on portable devices?
  Yes. After downloading a song to your computer, sync the portable device with your computer.

Using Freegal on Mobile Devices

Does Freegal have an app?
  Yes – Freegal has an app for iPad/iPhone/iPod Touch devices available in the App Store and an app for Android devices through the Google Play store (formerly Android Market). Music downloaded through the apps will be available to play within the apps. To find our library within the app, search for “Pulaski” rather than entering your postal code. See the next point for information on moving songs into iTunes.

Why won’t my iPhone/iPad/iPod Touch store Freegal music downloads in iTunes?
When you access the Freegal web site (as opposed to the app) from a mobile device and hit the Download Now button, the song streams and will probably play once. However, the rules Apple has in place will not allow it to be stored on your device unless you download the song using the Freegal app. mp3 files need to be loaded into iTunes on a computer and then synced with the mobile device.

How can I transfer my songs to iTunes?  If you have tried to download a song through the Freegal web site using your mobile device, or if you want to move songs from the Freegal app to iTunes, you will need to log onto your Freegal account from your computer and visit the “Recent Downloads” page. Your Freegal downloads are stored there for up to two weeks. You can download these files to your iTunes account at no cost to your download cache during this period of time and then transfer them to your iPod/iPad/iPod Touch. Once you have saved the songs to your computer you will be able to move them to your iPod/iPad/iPod Touch. You can download the files to your desktop or your music folder and import the song into iTunes by either dragging the song into the window or importing it from the menu. The next time you sync up, you will see that song in your music library on your iPod/iPad/iPod Touch and it will stay there as long as the song remains in iTunes on your computer. PLEASE NOTE: you only have a two-week window in which to re-download the songs in your Recent Downloads.

Troubleshooting Freegal:

Why does the counter say I’ve downloaded 3 songs when I’m sure I haven’t?

Anytime you click on the “Download Now” link it counts towards your weekly allotment and it cannot be     reversed. You may have started a download then changed your mind and cancelled it. It’s also possible that you inadvertently clicked on the “Download Now” link to a third song and not realized it. It will count towards your download limit even if you cancel the download before it is complete. We cannot credit a download.

I’ve downloaded a song, but can’t find it on my computer:  The downloaded songs may be automatically stored in different places, depending on the operating system you are using, the type of browser you are using, and the way your computer is configured to handle mp3 files.

Here are some techniques that may help you locate the mp3 files you have downloaded to your computer:

There may be a folder on your computer called “Downloads” that contains the mp3 files you downloaded from Freegal.

 There may be a folder on your computer called “Temporary Internet Files” that contains the mp3 files you downloaded from Freegal.

If you use the Firefox browser, check the settings in the Tools -> Options menu. The “General” tab shows the location that is used for saving downloaded files.

 If your computer is set up to automatically open mp3 files in iTunes, let iTunes manage the file location for you. In order to keep the songs in iTunes after the initial download from Freegal, click the “Advanced” tab on the iTunes Edit -> Preferences menu, and check the box that says “Copy files to iTunes Media folder when adding to library”.

  Use your computer’s Search capability to locate your files. For Mac computers, this is the “Spotlight” tool. On Windows PCs, look for the “Search programs and files” box when you click on the Windows Start button. A good way to search for your Freegal mp3 file is by typing in the artist’s last name, or a distinctive word from the song title.

   Note that when downloading a Freegal song on an iPod/iPad/iPod Touch, there is no easy way to save the mp3 file on your device. The recommended method is to download from Freegal to a computer and then transfer the mp3 file from the computer to your portable device.  

Here are a few more things you can try to locate where the song was saved.

If you are using Windows Media Player:
Open Windows Media Player
Click on the File menu
Toward the bottom of the menu, you should see a list of all recently played music
Click on the song file you got from Freegal – this should cause it to play
While in the Now Playing mode (you can click on the “Now Playing” tab to get there), you should see the song listed under Now Playing
Right-click on the song title and select Properties from the menu
You should now be able to see where the file has been saved to on your computer, listed next to “Location:” in the properties window
From the Properties window, you can also select “Open file location” and this will cause a dialog box to open the folder that contains the file. From there you can copy or drag it to your desktop or wherever else you’d like to keep it.

If you are using iTunes:
Open iTunes
Locate the song in your music
Right-click on the song title
Select “Get Info”
Select the “Summary” tab (by default it’s the tab that’s open in the “Get Info” dialog box
Toward the bottom of the dialog box, there is a “Where” section which tells you the folder path where the song is located

You may find through Windows Media Player or iTunes that the song file is located in a Temporary Internet File. You can go to “My Computer” from the Start menu on your computer and double-click through each of the folders listed in the “Location:” or “Where” box (depending on which media player you are using). Typically you’d start with your C: drive (usually called the Local Hard Disk), then click through “Documents and Settings” then the next folder and so on and so forth, to get to the song MP3 file. Once you get to the file, you can then drag it (or copy and paste it) to another location (your desktop for example). If it’s left in the temporary folder there’s potential for it to be deleted by your computer system automatically.

Nothing happens when I click on the play arrow to listen to the song sample:

If you’re having difficulties playing song samples, please check that your browser’s Flash Player is version 10 or higher. Please note as well that Freegal Music is only fully supported on Internet Explorer 7, 8, or 9, Firefox, Safari, and Google Chrome; it is not supported on iPhone/iPad/iPod Touch, but you can save songs on your computer and then transfer them to your iPhone/iPad/iPod Touch. See the section above on iPhone/iPad/iPod Touch for more information.  

I am getting an error message – help!

First, make sure your library account with Radford Public Library is in good standing and that you know your correct PIN or password. Second, make sure you are visiting the Freegal site from the Radford Public Library web page, Do not bookmark the Freegal music web site and attempt to log in from a bookmark on your browser.

I log in to Freegal, accept the terms and conditions, and then I’m taken to the About Us page or given a notice that I’m not authorized to view the site.
There may be a setting on your computer that is preventing you from logging in to Freegal Music. There are a few things you could try that may enable you to get through.
Try clearing your browser history and deleting your browser cookies. How to clear the browser cookies and history varies from browser to browser, but typically, you can do it by opening the browser, and clicking on the Tools menu (Wrench menu in Google Chrome). From there it might be under a “Delete browsing history” option (if you are using Internet Explorer), “Clear Recent History” (if you’re using Firefox), or History (if you’re using Chrome). From there, you should see options specific to browser history and cookies. If you are using Internet Explorer, you may also try putting your security settings back to default.

Try for more general information on clearing your computer’s cache – it is updated frequently and has step-by-step information for a variety of browsers and versions for PC and Mac

Internet Explorer setting
If you are using Internet Explorer 7 or 8, you may need to adjust how your browser treats temporary internet files. You can get to this option by following these steps:

Open Internet Explorer
Click on the Tool menu
Select “Internet Options”

In the General tab section, in the “Browsing history” area, click on the Settings button

In the “Temporary Internet Files and History Settings” dialog box, select the option for “Every time I visit the webpage” (by default “Automatically” is selected)
Click the OK button
Click the Apply button
Click OK
Close Internet Explorer and then re-open it and try accessing Freegal Music again

Firewall setting

It’s possible there’s a conflict with any antivirus or firewall settings you have on your computer. If you are comfortable with doing so, please try turning off your antivirus and/or firewall settings and try accessing Freegal again.

Using the “Logout” link

This may also happen if another household member is not using the “Logout” link when done with the Freegal Music site (or if you are using Freegal Music on two different computers). Simply closing the browser does not clear a user’s session from Freegal Music. To resolve this issue, try having the other person in the household use the “Logout” link in Freegal Music and then try accessing the site. You may need to clear your browser initially.

My song partially downloaded or only the first few seconds of my song plays:

Once in a while, your Internet connection may be interrupted or time out and you might experience an incomplete or problem download. Freegal Music allows you to download previously downloaded songs again, without using up one of your weekly downloads. Songs you’ve had trouble downloading during the current week or previous week can be downloaded again.

To re-download a song, log into Freegal, and click on the Recent Downloads link located at the top of the page. Then, click the “Download Now” link for the song you had trouble downloading to save it again. You have two (2) download attempts for each song in the Recent Downloads page. If you re-download a song twice, the “Download Now” link will change to say “Limit Exceeded” and the song will be removed from your Recent Downloads page.

Information in this tip sheet retrieved from:


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Last modified: May 11, 2018